- Joined
- Mar 27, 2018
- Messages
- 10,646
- Reaction score
- 3,067
- Points
- 1,010
To ensure a secure and trustworthy trading experience on Xplorneet Marketplace, all digital product transactions between buyers and sellers must be processed through XplorneetEscrow. This system safeguards both parties, ensuring payment is held securely until the digital product is delivered and meets the buyer's expectations.
Mandatory Escrow Usage:
All transactions for digital products must be completed using XplorneetEscrow. Direct payments between buyer and seller outside the platform are prohibited and may result in penalties or account suspension.
Payment and Product Delivery Process:
Dispute Resolution:
Fees and Charges:
Buyer and Seller Responsibilities:
Mandatory Escrow Usage:
All transactions for digital products must be completed using XplorneetEscrow. Direct payments between buyer and seller outside the platform are prohibited and may result in penalties or account suspension.
Payment and Product Delivery Process:
- Upon agreement, the buyer transfers the payment amount to XplorneetEscrow.
- The seller uploads or provides the digital product to the buyer via Xplorneet Marketplace.
- Once the buyer confirms satisfactory receipt, the payment will be released to the seller.
Dispute Resolution:
- If the buyer is not satisfied with the product or experiences any issues, they may file a dispute within Xplorneet Marketplace within the allowed time frame (e.g., 7 days from delivery).
- XplorneetEscrow will review the dispute, communicate with both parties, and take necessary action, which may include a partial or full refund.
Fees and Charges:
- A small escrow fee is charged for each transaction to maintain the service. This fee will be disclosed upfront before initiating the escrow.
Buyer and Seller Responsibilities:
- Buyers are responsible for reviewing product descriptions and terms set by sellers before initiating the transaction.
- Sellers must provide digital products that fully match the description and are free from defects or misrepresentations.